Compensation and refunds

Call 1300 884 295 or make an enquiry now


We’re here to help you reimburse and provide additional value to your customers

During these challenging times, situations may occur where you are unable to fulfill all intended services or products to your customers. You may be experiencing stock delays, have needed to cancel an in-person event or need to refund customers for payments made in advance.

Maintaining customer loyalty after letdowns like these can be tricky. We can help you by providing a quick and easy way to reimburse your customers or provide them with a gift to sweeten the blow.

Our digital and mobile solutions are fast, simple and cost effective. Depending on the customer experience you would like to achieve, we have contactless, trackable and branded options available.


There are plenty of reasons our digital solutions are effective for facilitating refunds and offering compensation:

  • They can be delivered instantly via SMS or email
  • Wide range and appeal
  • Appropriate solutions for social distancing measures
  • Redeemable online or in-store
  • Available to be purchased individually or in bulk
  • Can be customised to your brand with personalised messaging

Explore our products

Mobile Pay
A contactless mobile payment solution that is fast, simple and secure.
Digital Retail Gift Cards
Fast and effective, choose from over 750 leading merchant gift cards.
SwitchIt Gift Cards
Give the ultimate choice and let them “SwitchIt” for a gift card they really want!

Related Insights

Mobile Pay: What you need to know
With a cardless society on the rise and consumers preferring to use tap and go for a contactless experience, we’ve created Mobile Pay, a digital reward solution.
The power of choice
Edge’s new SwitchIt Gift Card offers customers the freedom and flexibility they demand, without overwhelming their decision-making capacity.
Why digital products and experiences have never been more critical
At Edge, we specialise in developing innovative incentive technologies to influence customer behaviour and help drive growth for our customers. We sit down with Will to chat through the importance of digital solutions at a time when digital channels